faq

Proxy Shopping Inspection Standards

1. Basic Inspection (Free)

The basic inspection is provided free of charge when your proxy shopping items arrive at our logistics center, and covers only the items below.

• Quantity check : Whether the quantity stated on your order form matches the quantity actually received
• Product name and option check : Whether the received item matches what is stated on your order form (color, size, model name, etc.)

2. Detailed Inspection (Paid)

The items below are available on request for an additional fee of KRW 2,000 per item.

• Photos : Photos of the whole item after opening the package, etc.
• Function check : A simple check that electronics, machinery, etc. power on and work
• Damage check : Whether the item has serious damage or defects
• Detailed inspection : A more thorough inspection beyond the basic inspection

3. Notes and Disclaimer

▶ Requesting an Inspection

• If required information is missing from your order form, such as the product name, options (color, size, quantity), or purchase URL, the item is excluded from inspection, and we are not responsible for any resulting problems.

▶ Items That Cannot Be Inspected

• Samples, free gifts, and other extras provided by the store in addition to the purchased item
• Electronics sealed in plastic cannot be opened for internal checks or function testing
• Gift-wrapped items cannot be opened for internal checks or function testing

▶ Disclaimer

• Inspections are visual checks only, and we do not guarantee that they are complete. EasyPost's proxy shopping service is provided with no service fee, and we are not liable for damages caused by errors in the basic inspection. If you need to verify an item precisely, we recommend the detailed inspection option.
• For defects or incorrect items caused by the manufacturer or seller, we only help with verification, and the seller is responsible for exchanges and refunds.

Cancellation, Return and Refund Guide

① Reasons a Proxy Shopping Payment May Be Cancelled

• Items that cannot be shipped internationally
• Cases where the purchase has to be cancelled because the store is out of stock, etc.
• For PayPal payments, when the address on the payment page does not match the actual shipping destination address

② Reasons a Proxy Shopping Item Cannot Be Returned

• Under the Act on Consumer Protection in Electronic Commerce, withdrawal of a purchase (return/refund) is only possible if requested within 7 days of the date the item arrived at our logistics center. After 7 days, returns are not possible under the law.
• The item's packaging was damaged by repacking or vacuum compression packing
• The item is custom-made and the store refuses returns
• Other cases where returns are not possible under the store's policy (e.g., Kream)

③ Notes on Returns and Exchanges

• When a return or exchange is possible, it is handled according to the procedure below.
• If the store has already shipped the item, the actual costs and fees for the return are deducted or charged.
• If the package has been repacked or vacuum-compressed, packing fees and packing material costs are deducted or charged, and the store may refuse the return or exchange.
• For a return, exchange, or order cancellation due to a change of mind, round-trip shipping fees (actual cost) plus a cancellation/exchange handling fee and a return handling fee are charged.
• If you do not use EasyPost's international shipping service and have the item returned to a domestic address or store in Korea, storage fees will apply.

④ Cancellation/Exchange Due to Change of Mind, and Refunds by Payment Method

• Proxy shopping items: return shipping fee + cancellation/exchange handling fee of KRW 10,000 (per item)

▶ Bank Transfer / Wise

Your refund will be credited to your account credit balance or sent to your bank account in Korea.

▶ Overseas Credit Card

• Cancellation on the day of payment: full cancellation possible
• Cancellation from the day after payment: the card payment gateway (PG) fee of 5.5% is deducted or charged
• Depending on the card issuer, it may take 2 to 7 business days for the cancellation to be reflected
• Cancellation after a successful purchase: the card PG fee of 5.5% plus return/shipping costs and the cancellation fee are deducted or charged

▶ PayPal

Items We Cannot Purchase or Ship Internationally

The items below cannot be purchased through proxy shopping or shipped internationally. Please check this list before you buy.

• Items from peer-to-peer marketplaces such as Joonggonara and Danggeun Market, used goods such as secondhand books, and products shipped directly from overseas — not available for proxy shopping
• Low-priced items of KRW 10,000 or less per unit may not be available for proxy shopping.
• Perishable foods that require freezing or refrigeration — kimchi, salted seafood, foods containing meat, etc. (these will be returned)
• Antiques / asbestos / fur / firearms and guns / tobacco and e-cigarettes
• Hazardous materials under IATA regulations / government-restricted items / illegal products such as counterfeit goods / narcotics / prescription drugs / pet supplements
• Gold bars / cash (legal tender) / jewelry
• Pressurized containers (aerosol sprays) / butane gas, camping gas, and fuel
• Lighter fuel containing alcohol or ethanol, and lighters
• Flammable materials such as coal, charcoal, and fireworks
• Power banks / personal communication devices such as mobile phones / products with high-capacity lithium batteries of 100 Wh or more (e.g., electric bicycles)

Wise Transfer Payment Guide

When paying for products or shipping fees, using a Wise transfer instead of an overseas credit card or PayPal can save you on fees. Wise is a platform that offers exchange rates close to those of commercial banks with some of the lowest transfer fees available.

How to Pay

Step 1 · Click Send / Select Country

After signing up for Wise, click the Send button and the screen below will appear. Select South Korea.

Step 2 · Enter the Amount

In the recipient's currency field, enter the amount in Korean won (KRW). The amount in your local currency (USD, etc.) is converted automatically.

Step 3 · Add / Select a Recipient

If this is your first payment with Wise, select + Add at the top.
If you have sent a payment before, Easypost KRW account will appear below. Simply select it.

Step 4 · Search for the Recipient

If this is your first payment with Wise, select Search on Wise in Step 3 above.

Step 5 · Enter the EasyPost Email Address

Enter easypost.kr@gmail.com in the search field, then select Easypost KRW Account 4241 from the results.
Be sure to search by email address! If you search for "EASYPOST" instead of the email address, EasyPost's other Wise account, "이지포스트 (이체 금지 계정)" (a "Do Not Transfer" account), will also appear. Sending money to that account will result in additional withdrawal fees, so please be careful.

Step 6 · Enter Additional Information

Fill in the information that Wise asks for to complete your payment.

Packing Service Guide (Combined Packing · Repacking · Vacuum Compression Bags)

For safe international shipping, we repack items that need it and offer a combined packing service that gathers items arriving from multiple stores into a single shipment. Fees may vary depending on the form and quantity of your items and the difficulty of packing.

1. Packing Fee Structure

• If packing results in 2 or more boxes → the base packing fee is charged for each additional box
• If you request repacking after packing is complete (for example, to add items) → an additional base packing fee applies
• For bubble wrap packing of individual items, or repacking / unpacking individual items → an additional KRW 1,000 packing fee per item

2. Vacuum Compression Bag Packing

Bulky items such as clothing and bedding often have a higher volumetric weight than actual weight. Using vacuum compression bag packing reduces volume and can save you on shipping fees.

Storage Service Guide

1. Free Storage

We provide 30 days of free storage from the arrival date of your first package.

• Free storage conditions : Within 30 days of the first package's arrival, and the total size (length + width + height) of all packages in your mailbox is 3 m or less
• Fee after 30 days : KRW 10,000 (base fee, charged once) + KRW 1,000/day
  
  
  Example) If the shipping fee is paid on day 35 after arrival
  
  KRW 10,000 (base) + KRW 5,000 (5 days) = KRW 15,000 total
  
  
  
• Maximum storage period: 90 days after arrival — items stored beyond 90 days will be discarded.

2. Logistics Storage Fee (If You Do Not Use EasyPost International Shipping)

If you do not use EasyPost's international shipping service and instead request that your package be returned to a domestic address in Korea, free storage does not apply and the logistics storage fee below will be charged separately.

• Free for up to 3 days from the package's arrival date
• After 3 days: KRW 3,000 (base fee, charged once) + KRW 1,000/day

International Shipping Guide for Vitamins & Health Supplements

Even vitamins and health supplements that are sold legally in Korea may be classified as unapproved ingredients or subject to import quantity limits under the regulations of the destination country. In such cases, local customs may refuse clearance, and EasyPost is not responsible for customs clearance results.

International Food Shipping Guide

Only processed foods that carry country-of-origin and nutrition labels can be shipped. Meat and foods containing meat ingredients (such as broth) cannot be shipped.

✅ Items We Can Ship (not allowed if they contain meat ingredients)

• Snacks, candy, gum, cookies, biscuits
• Seaweed (gim), pet treats
• Coffee, tea, red ginseng
• Canned food, instant rice, noodles
• Meat-free vegetable ramen, seasonings, sauces, pastes, soups

❌ Items We Cannot Ship

• Meat (beef, pork, chicken) and unprocessed fish
• Frozen or refrigerated foods
• Homemade food and side dishes
• Ramen and sauces containing meat ingredients

Additional Courier Shipping Charges

• Delivery to remote and outlying areas
  
  This is the additional charge applied when a parcel is delivered to an island, mountainous, or other outlying area.
  
  · The greater amount of KRW 39,000 and
  actual weight (or volumetric weight) × KRW 650/kg is applied.
  
  · Example 1) 10 kg parcel → KRW 39,000 vs KRW 6,500 → KRW 39,000 applies
  
  · Example 2) 80 kg parcel → KRW 39,000 vs KRW 52,000 → KRW 52,000 applies
  


• Address correction after shipping
  
  This is the fee charged when the recipient's address must be changed or corrected after the parcel has already been shipped.
  
  · KRW 14,600 per parcel
  
  · Address errors found before shipping can be corrected free of charge, so double-checking
  your delivery address when you place your order helps you avoid unnecessary costs.
  


• Oversized parcels (exceeding size limits)
  
  A parcel is classified as oversized, and an additional charge applies, if it meets either of the following conditions:
  
  · The longest side is over 120 cm
  
  · Or the second-longest side is over 75 cm
  
  
  In that case, both of the following apply:
  
  1) An oversize fee of KRW 35,600 is charged per parcel
  
  2) Even if the actual or volumetric weight is under 18 kg, the parcel is billed at the minimum 18 kg shipping rate
  
  
  Example) Even if a box actually weighs 5 kg, if it exceeds the size limits it will be billed at the 18 kg rate plus the
  KRW 35,600 oversize fee.
  

Import Duties, Taxes & Customs Clearance

All parcels shipped overseas are classified as imports when they arrive in the destination country. Depending on the value and type of the items, customs in the destination country may charge import duties and taxes, and the criteria and amounts vary by each country's customs law.

Who Pays the Duties and Taxes

• DDU (Delivered Duty Unpaid) — default — the recipient pays the taxes
  
  This is the default term for all parcels shipped by EasyPost. Import duties and taxes are paid directly by the recipient in their own country.
  
• DDP (Delivered Duty Paid) — selectable when using an express courier — taxes are prepaid in Korea before shipping
  
  · Change fee: KRW 40,000 (charged separately)
  
  · Account credit equal to 100% of the item value must be set aside
  
  · After customs in the destination country deducts the duties and taxes, the difference is refunded